Privacy Policy

Mealar – Privacy Statement

Last Updated: 28 November 2025

Mealar is a digital meal-subscription platform offering daily homely meals with timely delivery. We are committed to protecting your privacy and handling your personal data responsibly.

This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you use the Mealar mobile application, website, or related services (collectively, the “Platform”).

By using Mealar, you agree to the practices described in this Privacy Statement.

1. Information We Collect

A. Personal Information

We may collect:

Name

Mobile number

Email address

Delivery addresses

Billing/UPI/payment references

(We do not store full card details; payments are processed by secure third-party gateways.)

B. Device & Usage Information

IP address

Device type, OS version, App version

Cookies, session identifiers

App interaction logs, diagnostics, crash reports

C. Transaction Information

Meal orders

Subscription details

Payment status, invoices, receipts

D. Location Information

Collected only with your permission, used strictly for delivery accuracy.

2. How We Use Your Information

We use your information to:

Create and manage user accounts

Process and deliver meal subscriptions

Provide order updates and essential notifications

Improve Platform functionality and user experience

Offer customer support

Prevent fraud, abuse, and security risks

Comply with legal obligations (FSSAI, taxation, DPDP Act, etc.)

We do not sell personal data.

3. How We Share Your Information

We may share your data with:

A. Service Partners

Delivery providers

Payment gateways (e.g., Razorpay, HDFC, etc.)

Cloud hosting and analytics tools

Customer support services

These partners are permitted to use data only as needed to perform their services.

B. Legal & Compliance

We may disclose data:

When required by law, regulation, or government authority

To address fraud, misuse, or security threats

C. Business Transfers

If Mealar undergoes a merger, acquisition, or restructuring, user data may be transferred under confidentiality obligations.

4. Data Security

We implement reasonable technical and administrative safeguards, including:

HTTPS encryption

Secure authentication

Access controls

PCI-DSS-compliant payment processing

While we aim to ensure maximum protection, no digital system is completely secure.

5. Your Rights

Under applicable Indian law, including the Digital Personal Data Protection Act (DPDP Act), you may:

Request access to your personal data

Request correction or updating of inaccurate information

Request deletion of your account/data (subject to legal retention requirements)

Withdraw consent for optional data uses

Ask for details about how your data is processed

You can contact us at support@mealar.in to exercise these rights. Verification may be required.

6. Data Retention

We retain your information:

As long as your account remains active, and

As required for legal, financial, or operational purposes

(e.g., invoice retention for up to 7 years under tax laws)

7. Children’s Privacy (13+ Requirement)

Mealar is intended for individuals aged 13 years and above.

We do not knowingly collect personal information from children under 13.

If we discover such data, we will delete it promptly.

Parents or guardians may contact support@mealar.in for assistance.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Maintain sessions

Personalize user experience

Improve Platform performance

Analyze usage and traffic

You may disable cookies via device settings, but some features may not work properly.

9. Third-Party Links

Mealar may contain links to third-party websites or services.

We are not responsible for their privacy practices, content, or security controls.

10. Updates to This Privacy Statement

We may update this Privacy Statement periodically.

The revised version will be posted with an updated “Last Updated” date.

Your continued use of the Platform constitutes acceptance of these changes.